@incollection{
    Kokkotos97charactersets,
    author = {Kokkotos, Stavros and Spyroupoulos, Costas and Honkela, Timo and K{\"{a}}pyl{\"{a}}, Tuula and Lagus, Krista and Hall, Pat},
    publisher = "John Wiley and Sons",
    title = "Languages and Character Sets",
    booktitle = "Software Without Frontiers",
    year = "1997",
    address = "Chichester",
    pages = "135-158"
}